Shipping & Returns
If you are not completely satisfied with a product you have purchased from J28 Design Inc., call 1-707-400-6080 Ext 105 within 30 days of the purchase date. We will issue you a Return Merchandise Authorization number (RMA#). Simply write the RMA# on the box outside of the package and include a copy of the packing slip (if available) and send it back to us.
All returns must be in perfect "as new" condition and in their original packaging. Refunds will be issued within 4 days of receipt of the return.All returns must be shipped to:
J28 Design Inc. RMA#1234
420 Aaron St, Suite B
Cotati, CA 94931
Shipping PolicyJ28 Design Inc. is located in Sonoma County about 50 miles north of San Francisco, California. We ship your orders using UPS or USPS for USA orders and USPS Mail for International orders.
When will my product be shipped out?
Most products ordered will ship out the same day if ordered by 3:00 PM PST, some exceptions may include back ordered and/or direct ship items.
How long will it take to receive my product?
After you add your items to the shopping cart, towards the bottom of the right column you will see a link that says Determine Shipping. Enter your zip code and J28 Design Inc. will calculate shipping costs and delivery time depending on the method chosen.
Damages During Shipping
If your product was damaged during shipment, you must notify us within 48 hours of receipt of the product so that we can expedite the claim and get your order to you promptly. Damages during shipment must be returned in the original packaging in which it was shipped to you.
If you require different shipping methods then what are available for your products, call us at 1-707-400-6080 and we will try to accommodate your shipping needs.
Custom Duties and Import VAT
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
You are responsible with ensuring to comply with laws and regulations of the country of destination. J28 Design does not have any responsibility on these additional charges that may apply.
Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
Who pays for customs fees?
Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.